We are committed to delivering exceptional quality and long-lasting craftsmanship. Our 5-year warranty ensures your sauna is protected against defects in materials and workmanship, offering peace of mind and confidence in your investment. This warranty covers structural components, timber durability, and design features, ensuring your sauna provides years of reliable use.

What’s Covered

• Structural Integrity: Protection against defects in the frame, cladding, and overall construction.

• Timber Durability: Coverage for timber cracking, warping, or damage caused by manufacturing defects.

• Glass Components: Warranty for defects in the tempered glass door, including sealing or manufacturing flaws.

• Stainless Steel Fixtures: Includes 316 stainless steel components for corrosion resistance and long-term performance.

What’s Not Covered

While our warranty provides extensive coverage, the following exclusions apply:

• Misuse or Neglect: Damage caused by improper use, inadequate maintenance, or neglect.

• Unauthorised Repairs: Repairs or modifications performed by unauthorised individuals or service providers.

• Normal Wear and Tear: General wear and tear over time that does not impact the sauna’s functionality.

• Cosmetic Damage: Minor scratches, dents, or imperfections that do not affect performance.

Additional Support

If you have any questions or concerns about your warranty, our Customer Support Team is here to help. Whether you need assistance with maintenance, replacement parts, or general inquiries, we are dedicated to ensuring your Kindra sauna remains a source of relaxation and enjoyment for years to come.

For more information or support, please don’t hesitate to get in touch with us.

We understand that purchasing a sauna is a significant investment, and we’re here to help if you need to make a return. Please review the details of our return policy below:

Return Eligibility

• Products Covered: All Kindra sauna products.

• Return Period: Returns must be initiated within 30 days of delivery.

• Unopened Crates Only: Returns are only eligible for saunas in unopened crates. For unique circumstances, please email us at admin@kindrasaunas.com, and we’ll do our best to assist.

Restocking Fee

• A 15% restocking fee will be applied to all sauna returns to cover processing, inspection, and handling costs.

Return Shipping

• Kindra-Organised Freight: We will arrange secure return shipping. The cost of return shipping will be deducted from your refund.

• Product Weight: Saunas weigh up to 800kg, so proper packaging is critical to avoid damage during transit.

• Original Packaging: Saunas must be returned in their original flat-packed packaging or an equivalent alternative to ensure protection during shipping.

Return Process

1. Contact Customer Support: Email us to initiate your return. You’ll receive a Return Authorisation (RA) number and details about the freight arrangement.

2. Secure Packaging: Carefully pack the sauna, including all components, to prevent damage during transit.

3. Return Shipping: Provide the packaged sauna to the Kindra-organised freight service. Ensure the RA number is clearly labelled on the package.

4. Inspection & Refund: Once we receive the return, we’ll inspect the sauna. Refunds will be processed within 7–10 business days if eligibility criteria are met.

5. Refund Notification: You’ll receive an email confirmation when your refund has been issued to the original payment method.

Non-Refundable Items

• Products that are damaged due to misuse, not in their original condition, or missing components may not qualify for a refund.

If you have any questions or concerns, please don’t hesitate to contact our team at admin@kindrasaunas.com. We’re here to help!