Customer Welcome Information
Installation & Care Documents
- If you've included expert assembly with your order, our assembly team will bring the flat-packed sauna from your kerbside delivery location to your preferred build site, complete the assembly, and remove all packaging and waste once the installation is finished.
- Expert assembly does not include hanging the heater, wiring the heater, or fitting the LED lighting, as all of these are best handled by a licensed electrician during the electrical connection.
For any questions, please email us at support@kindrasaunas.com
The Elata sauna must be installed on a flat, stable and structurally suitable surface, such as compact gravel, pavers, or a concrete slab.
If you are planning a concrete slab, the PDF below outlines the recommended slab dimensions and foot locations. We recommend allowing an additional 80–100 mm of concrete beyond each foot to ensure full support while keeping the slab neatly concealed beneath the sauna.
Frequently Asked Questions
Have a question not shown here? Contact us anytime at support@kindrasaunas.com and we’ll be happy to help.
When should I book my electrician?
We recommend speaking with a licensed electrician as early as possible after placing your order. Electrical requirements vary depending on the heater selected, so please share the relevant electrician scope of work and heater manual with your electrician before installation.
What surface does the sauna need to be installed on?
Your sauna must be installed on a flat, stable and structurally suitable surface, such as compact gravel, pavers, or a concrete slab. The surface should be prepared before delivery and able to support the sauna safely over time.
What is included with Expert Assembly?
If Expert Assembly is included in your order, our assembly team will bring the flat-packed sauna from your kerbside delivery location to your preferred build site, complete the assembly, remove packaging and waste once installation is complete.
Expert Assembly does not include electrical work, hanging the heater, wiring the heater, or fitting LED lighting. These items should be completed by a licensed electrician during the electrical connection.
Which documents should I read before installation?
Please review the documents listed for your selected heater, including the electrician scope of work, the heater installation and operating manual, and the Kindra Sauna Operations, Safety & Maintenance Manual. These documents help ensure your site, electrical connection and ongoing care are properly prepared before your sauna is installed.